What locations do you ship to?

We hope to add more locations very soon, so please sign up to our newsletter here to be the first to hear about future expansion.

 

Can I shop online outside of my location of residence?

If you would like to order something while you are abroad, change the shipping location to match your current location and provide a local delivery address.

How will my parcel be delivered, and how long does delivery take?

We offer Express (1-2 business days) or Standard delivery (1-4 business days). Additionally, there are different delivery options through a range of couriers, depending on your delivery location. 

How do I track the status of my order?

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

 

Can I make any changes to my order now it has been placed?

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However it may be possible to cancel the order, if you call our customer service team within one hour of making the purchase.

 

What payment options do you offer?

You can choose to pay using MasterCard, VISA, VISA Electron, American Express, Discover and PayPal.

 

Where do I add my discount code?

On the Shopping Bag page, you’ll see ‘Got a promotion code?’ under Order Summary. You can enter the code here before proceeding to Checkout. If the code isn’t working, please check it has been spelled corrected correctly and no extra spaces or characters have been added. Please note that we don’t currently accept Gift Cards online.

 

Do you offer discounts or Black Friday deals?

Yes, we offer discounts during sale periods and one-off promotions. Please sign up to our newsletter to be the first to know.

How do I make a return?

If something isn’t quite right, you can return your parcel to us free of charge. To view detailed instructions for your location, please click here. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note that we do not offer an exchange service. 

How long does my return and refund take?

Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned. 

How do I get replacement returns note/label?

If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label from your parcel, please contact customer service.

Where can I visit one of your stores?

Our online store locator lists all our stores globally, along with their opening hours and contact details. We hope to see you soon!

 

Can I contact the store directly about my purchase or experience?

Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details in our Store Locator here.

 

How do I return an item bought from a BEULAH store?

Returns can be made to any store (excluding concession stores) within the same country of purchase. You can find the conditions of return on your purchase receipt, or the store team will be happy to advise further. Please note that we cannot accept returns in a different country than the purchase was made.

How do I apply for a job with BEULAH?

We are always happy to hear when someone wants to work for us! You can find and apply for all current vacancies on our careers site, so this is the best place to start. Alternatively, you can keep up to date on our LinkedIn profile. 

How do I establish a collaboration with BEULAH as an influencer?

It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact our press department here.